Frequently Asked Questions

Should I create an account?

Making an account earns you rewards with every purchase for money off future purchases.


  • Wish List: You can add your most wanted products to your own private wish list to buy later.


  • Reviews: You can share your thoughts about a purchase with other baysiders.


  • E-Mail: You can get updates about new releases, sales, events & the latest in the pet world news. You can also unsubscribe from our newsletters at any time by clicking Unsubscribe at the bottom of any email we've sent you.


  • Purchase History: Track your order history and view past orders.


What is your return policy?


Our returns are easy. We want you to be satisfied with your purchase for your fur kids! If you are unhappy with your purchase then you can return the item by mail within 14 days from the original purchase date. All products may be returned undamaged unless the item is marked Final Sale or Non-Returnable. 




  • Guaranteed: Some items are marked guaranteed. Please contact us if you have an eligible item.

How long does shipping take?


Our items ship in 3 to 5 business days with USPS ( United States ). Any handmade items such as bandanas takes 1 to 2 week lead time before shipping take place. 


Covid19: Some items may have longer ship times than usual. You will be notified promptly if any delays occur.


How can I tell if ordering online is secure?


To help determine if your connection is secure, look at the status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. You should also verify that the URL for the page you are on includes "https" at the beginning. Most browsers offer additional security alerts as well.



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