Frequently Asked Questions

Should I create an account?

Making an account earns you rewards with every purchase for money off future purchases.


  • Wish List: You can add your most wanted products to your own private wish list to buy later.


  • Reviews: You can share your thoughts about a purchase with other baysiders.


  • E-Mail: You can get updates about new releases, sales, events & the latest in the pet world news. You can also unsubscribe from our newsletters at any time by clicking Unsubscribe at the bottom of any email we've sent you.


  • Purchase History: Track your order history and view past orders.


What is your return policy?

Our returns are easy. We want you to be satisfied with your purchase for your fur kids! If you are unhappy with your purchase then you can return the item by mail within 14 days of the delivery date for a full refund minus shipping charges. All products may be returned unused, unwashed, and in the same condition in which you received it unless the item is marked Final Sale or Non-Returnable. Returns are issued within 5 business days of receipt of returned merchandise.


  • Guaranteed: Some items are marked guaranteed. Please contact us if you have an eligible item.

What is your exchange policy?

We accept exchanges within 30 days of the delivery date.  All products may be exchanged undamaged unless the item is marked Final Sale or Non-Returnable. 

How long does shipping take?

Our items ship in 3 to 7 business days with USPS ( United States ). Estimate delivery times are set on certain items that are in higher demand. 


Possible reasons for late delivery include the following:

Address is invalid

Missing unit numbers, floor or building

severe weather conditions 


Any handmade items such as some bandanas & collars takes 1 to 2 week lead time before shipping take place. 


 Covid19: Some items may have longer ship times than usual. You will be notified promptly if any delays occur.


How can I tell if ordering online is secure?


To help determine if your connection is secure, look at the status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. You should also verify that the URL for the page you are on includes "https" at the beginning. Most browsers offer additional security alerts as well.


What is Afterpay?


Afterpay is a lifestyle product allowing people to purchase with confidence through installments in just 4 payments over 6 weeks with no interest. 


Does using Afterpay affect your refund policy?


No. Please feel free to contact us directly regarding refunds. 


How do I sign up for Afterpay?


There is no registration requirement to use Afterpay to start. Once you have added an item to your cart, choose Afterpay as your payment method. After approval your Afterpay account will be created.

Who can use Afterpay?

  • Are a resident and reside within one of the 50 states or the District of Columbia.  Afterpay is not available in US Territories.   
  • Are at least 18 years old; (19 years old in Alabama or if you are a ward of the state in Nebraska)
  • Are capable of entering into a legally binding contract;
  • Have a valid and verifiable email address and mobile number;
  • Provide a valid delivery address in the United States;
  • Be authorized to use the US-issued credit or debit card or AMEX to make the purchase




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